<p class="paragraph paragraph_lg">Once you&rsquo;ve deleted your company&rsquo;s account, you will receive an email with a recovery link. The account may be restored within 7 days of deletion only. Open the email we&rsquo;ve sent you and click the button in it to restore your company account.</p>
<h3><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg">Open the email we&rsquo;ve sent you and click the button in it to restore your company account.</p>
<div><img src="/upload/editor/2023-11-24_13:48:48_Step 1(45)(1).png"></div>
<h3>&nbsp;</h3>
<div>&nbsp;</div>

Recovering your organization's Traqq account

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click the user icon at the top-right of the page and select Profile Settings.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-15_19:16:58_Step 1(3).png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">To change your email address, click on the 'Change email address' button.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-15_19:17:09_Step 2(2).png" alt=""></p>
<h3 dir="ltr"><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Type in your new email address and save the changes.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-15_19:17:19_Step 3(1).png" alt=""></p>
<p class="paragraph paragraph_lg">You will receive a message in the inbox of your previous email address asking you to confirm the change. Click on 'Confirm email change' to save your new address.</p>

Changing email address

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click the user icon at the top-right of the page and select Profile Settings.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-15_19:24:41_Step 1(4).png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on 'Change password' below.<strong><br></strong></p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2023-11-15_19:25:17_Step 2(3).png" alt=""></p>
<h3 dir="ltr"><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">You will receive an email with Reset password button.</p>
<p class="paragraph paragraph_lg"><strong><img src="/upload/editor/2023-11-15_19:28:26_Step 3(3).png" alt=""></strong></p>
<h3 dir="ltr"><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Enter your new password, then click the Reset button.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-15_19:25:44_Step 4.png" alt=""></p>
<p class="paragraph paragraph_lg">&nbsp;</p>

Changing password

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click the 'Forgot password?' link on the log-in page.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-16_14:03:55_Step 1(17).png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Enter the email address currently saved in your Traqq account and click the 'Continue' button. We will send you a recovery link via email.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-16_14:04:57_Step 2(10).png" alt=""></p>
<h3 dir="ltr"><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Open the message you get from Traqq and click on the 'Reset password' button</p>
<p dir="ltr"><img src="/upload/editor/2023-11-16_14:05:20_Step 3(5).png" alt=""></p>
<h3><strong>&nbsp;</strong></h3>
<h3 dir="ltr"><strong>Step 4</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Choose your new password and click on the 'Reset' button.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-16_14:05:58_Step 4(3).png" alt=""></p>
<h3>&nbsp;</h3>

Recovering password

<p class="paragraph paragraph_lg" dir="ltr">Once you delete your company account, you will have 7 days to recover it before it&rsquo;s permanently terminated.</p>
<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the organization name at the bottom of the navigation panel, then click the Settings tab.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-20_12:34:58_Step 1(34).png" alt=""></p>
<h3><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the 'Delete Organization' button.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-20_12:35:16_Step 2(27).png" alt=""></p>
<h3><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Type the word 'DELETE' (no quotes, all capital letters).</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-21_11:16:52_Step 3(14)(1).png" alt=""></p>
<p>&nbsp;</p>

Deleting your organization’s Traqq account

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg">Click on the organization name at the bottom of the navigation panel, then click the Settings tab.</p>
<h3 dir="ltr"><strong><img src="/upload/editor/2023-11-20_09:23:56_Step 1(30).png" alt=""></strong></h3>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">To change the currency, click on the currency menu and select the desired currency.</p>
<h3><img src="/upload/editor/2023-11-20_09:24:15_Step 2(21).png" alt=""></h3>

Choosing currency

<h3>Step 1</h3>
<p class="paragraph paragraph_lg">Click on the organization name at the bottom of the navigation panel, then click the Settings tab.</p>
<p><img src="/upload/editor/2023-11-20_09:31:12_Step 1(31).png" alt=""></p>
<h3>Step 2</h3>
<p class="paragraph paragraph_lg">Click on the 'Permissions' tab.</p>
<p><img src="/upload/editor/2023-11-20_09:31:25_Step 2(22).png" alt=""></p>
<h3>Step 3</h3>
<p class="paragraph paragraph_lg">To change rate visibility, click on the desired option in the 'WHO CAN VIEW/MANAGE PAY RATES AND AMOUNTS EARNED BY TEAM' drop-down menu.</p>
<p><img src="/upload/editor/2023-11-20_09:31:34_Step 3(10).png" alt=""></p>

Setting access to hourly rates

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the organization name at the bottom of the navigation panel, then click the Settings tab.</p>
<p dir="ltr"><img src="/upload/editor/2023-11-20_09:35:08_Step 1(30).png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on Time zone to assign a time zone for your organization&rsquo;s reporting, scheduled reports &amp; activity tracking view.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-20_09:35:53_Step 2(23)(1).png" alt=""></p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>

Editing organization's time zone

<p class="paragraph paragraph_lg">If you are an Admin or Owner, you can go to the &lsquo;Tracking settings&rsquo; page and set whether you want Traqq to track your team&rsquo;s activity levels.</p>
<h3>Track apps &amp; websites</h3>
<p class="paragraph paragraph_lg">Filter your time-tracking data by app and web usage. Build reports and summaries for each and every user. Know your processes and keep them transparent.</p>
<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the organization name at the bottom of the navigation panel, then click the Settings tab.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-20_10:41:28_Step 1(30).png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Go to the Tracking Settings tab and adjust your tracking preferences. You can choose whether you want to track the use of apps and websites for your organization.</p>
<p dir="ltr"><img src="/upload/editor/2024-07-04_12:33:41_L(1).png" alt=""></p>
<p class="paragraph paragraph_lg">&nbsp;</p>

If you are an admin or owner, you can go to ‘Tracking settings’ page and set what you want the application to track when your employees work.

Tracking Settings

<p class="paragraph paragraph_lg">Choose a Traqq plan that works for you, and includes your desired number of users, via your <a href="//newapp.traqq.com/organization/subscription" target="_blank" rel="noopener">Subscription</a> tab.</p>
<p class="paragraph paragraph_lg">Click on the organization name at the bottom of the menu and choose the Subscription tab.</p>
<p><img src="/upload/editor/2023-11-24_13:41:06_Step 1(41).png"></p>
<p class="paragraph paragraph_lg">Select the number of users you want.&nbsp;</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2023-11-24_13:41:40_Step 1(42).png" alt=""><br>Choose the billing period. You may pay monthly, quarterly, or choose the annual subscription plan to save the most.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2023-11-24_13:41:56_Step 1(43).png" alt=""><br>Press 'Purchase Premium Now'.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2023-11-24_13:43:49_Step 1(44).png" alt=""></p>
<p class="paragraph paragraph_lg">You will see a payment popup with order details, where you will need to enter your email address, select your country and enter your zip code, if needed. Then, press the 'Continue' button.</p>
<p><img src="/upload/editor/2023-11-24_13:42:36_1(1).png"></p>
<p class="paragraph paragraph_lg">You can add a discount coupon by clicking on 'Add discount'.</p>
<p><img src="/upload/editor/2023-11-24_13:44:35_2.png"></p>
<p class="paragraph paragraph_lg">Choose your preferred payment method. You can pay either by card or via PayPal.</p>
<p class="paragraph paragraph_lg">Proceed with your payment and enjoy Traqq.<br>For additional questions, please contact support@traqq.com</p>
<h3>&nbsp;</h3>

Subscribe for a Traqq account

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the organization name at the bottom of the navigation panel, then click the Settings tab.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-20_11:40:03_Step 1(30).png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Change your organization&rsquo;s name.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-20_11:41:30_Step 2(25)(1).png" alt=""></p>

Traqq allows you to edit your organization's name

Editing Organization’s Name

<h3><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the organization name at the bottom of the navigation panel, then click the Settings tab.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/2023-11-20_12:45:21_Step 1(36).png" alt=""></p>
<h3><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Go to the 'Permissions' tab.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2023-11-20_12:45:32_Step 2(28).png" alt=""></p>
<h3><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Select visibility of billable hours and pay rates by adjusting the menu under 'WHO CAN VIEW/MANAGE PAY RATES AND AMOUNTS EARNED BY TEAM'.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2023-11-20_12:45:59_Step 3(12).png" alt=""></p>
<h3><strong>Step 4</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">You can also choose who may approve overtime, or set it to be approved automatically, by selecting the corresponding options. Note that Managers can only manage the requests of users within their teams.</p>
<h3><strong>Step 5</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">The same algorithm works for approving the time that was manually added by users. There is also the option of automatic approval or manual approval by people with selected roles.&nbsp;</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2023-11-20_12:46:57_Step 4(8).png" alt=""></p>

Permissions

<h3>SETTINGS</h3>
<p class="paragraph paragraph_lg">To start working with the Time Off tab, you need to make some changes in your settings first. Go to the <a href="//newapp.traqq.com/organization/settings">Settings</a> tab and specify the work days and work hours per day for your organization. These settings will be used to properly calculate vacation days and other time off.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:13:32_Step 1.png" alt=""></p>
<p class="paragraph paragraph_lg">On the <a href="//newapp.traqq.com/organization/time-off">Time Off</a> page there are some preset policies for this feature. You can expand the list by adding some other policies you may need.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:14:43_Step 2.png" alt=""></p>
<p class="paragraph paragraph_lg">As an Owner on your organization&rsquo;s account, you can go to the <a href="//newapp.traqq.com/organization/permissions">Permissions</a> page and expand permissions for Admins and Managers by allowing them to manage time off requests, and/or by setting requests created by them to be automatically approved.&nbsp;</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:15:47_Step 3.png" alt=""></p>
<h3>&nbsp;</h3>
<h3>ROLES AND PERMISSIONS / MANAGEMENT</h3>
<p class="paragraph paragraph_lg">Time off requests may be managed or added not only by the Owner, but by users with other roles whom the Owner gives permission to do it. Time off may be requested by any user on the organization&rsquo;s account.</p>
<p class="paragraph paragraph_lg">The Owner may create time off requests for anyone on the account, as well as manage any requests created by anyone.&nbsp;</p>
<p class="paragraph paragraph_lg">An Admin, if granted permission by the Owner, may create and manage time off requests for anyone except for the Owner and other Admins. &nbsp;</p>
<p class="paragraph paragraph_lg">A Manager, if granted permission by the Owner, may create and manage time off requests for anyone with the User role on their team.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:16:50_Step 4.png" alt=""></p>
<p class="paragraph paragraph_lg">When automatic approval is set for a role, all requests added by people with this role, be it for themselves or other members, get approved automatically.&nbsp;</p>
<p class="paragraph paragraph_lg">When done with the settings, you may start working with the Time Off tab.&nbsp;</p>
<h3>&nbsp;</h3>
<h3>TIME OFF TAB</h3>
<p class="paragraph paragraph_lg">There are three sections under Time Off: <a href="//newapp.traqq.com/time-off/upcoming">Upcoming Leave</a>, <a href="//newapp.traqq.com/time-off/calendar">Calendar</a>, and <a href="//newapp.traqq.com/time-off/requests">Requests</a>.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:19:31_Step 5.png" alt=""></p>
<p class="paragraph paragraph_lg">The <strong>Upcoming Leave</strong> tab displays approved time off that is currently underway or is scheduled for the future. At the top of the list, everyone can see the three nearest upcoming leaves their colleagues have scheduled.</p>
<p class="paragraph paragraph_lg">The <strong>Calendar</strong> tab shows a list of all company account members and their time off. Approved time off may be viewed by anyone. Pending time off is shown to the requester and the person(s) who have the rights to approve or decline it. There are three Calendar view options: by year, by month or by week.</p>
<p class="paragraph paragraph_lg">The <strong>Requests</strong> tab contains time off requests created by any company account members.</p>
<h3>&nbsp;</h3>
<h3>ADD TIME OFF</h3>
<p class="paragraph paragraph_lg">Each of these sections or sub-tabs has the &ldquo;Add time off&rdquo; or &ldquo;Request time off&rdquo; button at the top.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:20:52_Step 6.png" alt=""></p>
<p class="paragraph paragraph_lg">Clicking this button will open the &ldquo;Add time off&rdquo; form, where you can select the criteria you need for your leave, as well as add a comment. When requesting a partial day off, you can specify the number of hours you want off.&nbsp;</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:21:34_Step 7.png" alt=""></p>
<p class="paragraph paragraph_lg">You also have the option to add a time off request straight from the calendar. When you hover your mouse cursor over the cell for the desired person and date, you will see the &ldquo;+&rdquo; sign over it. Click it and you will get the &ldquo;Add time off&rdquo; form.&nbsp;</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:22:08_Step 8.png" alt=""></p>
<p class="paragraph paragraph_lg"><strong>Note:</strong> You may not add time off requests for the weekend or official days off your company has. When adding a request for an extended leave that may include weekends or official holidays, such days will not be counted toward vacation day total.&nbsp;</p>
<h3>&nbsp;</h3>
<h3>STATUSES</h3>
<p class="paragraph paragraph_lg">There are several statuses a time off request may have. Once created, prior to approval, requests have the Pending status and are marked in gray on the calendar. To change the status of one of these requests, click on &ldquo;Action&rdquo; at the end of the corresponding line.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:23:45_Step 9.png" alt=""></p>
<p class="paragraph paragraph_lg">Requests that have been approved get the &ldquo;Approved&rdquo; status. On the calendar, these requests are marked in green - if the leave starts today or before today, or in blue - if the leave start date is in the future.&nbsp;<br>Requests may also have the Declined or Deleted status, in which case they are not shown on the calendar.&nbsp;</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:24:14_Step 10.png" alt=""></p>
<p class="paragraph paragraph_lg">In addition to the request status, other request parameters may also be changed, including dates, policies and the number of hours. &nbsp;</p>
<p class="paragraph paragraph_lg">Modified requests will be marked with the edit (pencil) icon. Hover over it to see who and when made the changes.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/2024-04-30_14:24:50_Step 11.png" alt=""></p>

Recovering your organization's Traqq account

Step 1

Need more information or help?