<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on your 'Profile' on the bottom-left panel and go to 'Profile Settings'.</p>
<p dir="ltr"><img src="/upload/editor/xx91[MO2.1].png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">To change your email address, click on the 'Change email address' button.</p>
<p dir="ltr"><img src="/upload/editor/xx92[MO2.2].png" alt=""></p>
<h3 dir="ltr"><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Type in your new email address and save the changes.</p>
<p dir="ltr"><img src="/upload/editor/xx93[MO2.3].png" alt=""></p>
<p class="paragraph paragraph_lg">You will receive a message in the inbox of your previous email address asking you to confirm the change. Click on 'Confirm email change' to save your new address.</p>

Changing email address

<p class="paragraph paragraph_lg" dir="ltr">You can assign the Owner role to people when inviting them to your team.</p>
<p dir="ltr"><img src="/upload/editor/xx88[MO1.1].png" alt=""></p>
<p class="paragraph paragraph_lg">You may also change their roles later by following these instructions:&nbsp;</p>
<h3><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the Edit icon (the pen icon) beside the person&rsquo;s name, and proceed to edit.</p>
<h3><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">In the Edit User window, click on the 'Role' dropdown menu to expand the options. When you select a role, its description will be shown in a yellow box below.</p>
<h3><img src="/upload/editor/xx89[MO1.2].png" alt=""></h3>
<h3><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Select the 'Owner' role for the user you want.</p>
<p dir="ltr"><img src="/upload/editor/xx90[MO1.3].png" alt=""></p>
<h3>&nbsp;</h3>

Adding Owners

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on your 'Profile' on the bottom-left panel and go to 'Profile Settings'.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/xx91[MO2.1].png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on 'Change my password' below the 'Save Changes' button.<strong><br></strong></p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/xx94[MO3.1].png" alt=""></p>
<h3 dir="ltr"><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Enter your current password and your new password. Then click on the Save button.</p>
<p dir="ltr"><img src="/upload/editor/xx95[MO3.2].png" alt=""></p>
<p class="paragraph paragraph_lg">&nbsp;</p>

Changing password

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click the 'Forgot your password?' link on the log-in page.</p>
<p dir="ltr"><img src="/upload/editor/96[MO4.1].png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Enter the email address currently saved in your Traqq account and click the 'Continue' button. We will send you a recovery link via email.</p>
<p dir="ltr"><img src="/upload/editor/97[MO4.2].png" alt=""></p>
<h3 dir="ltr"><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Open the message you get from Traqq and click on the 'Reset Password' button</p>
<p dir="ltr"><img src="/upload/editor/98[MO4.3].png" alt=""></p>
<h3><strong>&nbsp;</strong></h3>
<h3 dir="ltr"><strong>Step 4</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Choose your new password and click on the 'Reset Password' button. We recommend a hard-to-guess password that&rsquo;s at least 8 characters long.</p>
<p dir="ltr"><img src="/upload/editor/99[MO4.4].png" alt=""></p>
<h3>&nbsp;</h3>

Recovering password

<p class="paragraph paragraph_lg" dir="ltr">Once you delete your company account, you will have 7 days to recover it before it&rsquo;s permanently terminated.</p>
<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on 'Organization' on the left-side navigation panel to go to the <a href="https://app.traqq.com/settings">Settings page</a>.</p>
<p dir="ltr"><img src="/upload/editor/organization_settings_v_100100.webp" alt=""></p>
<h3><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on the 'Delete Organization' button.</p>
<p><img src="/upload/editor/organization_settings_deleteorg_v_100100.webp" alt=""></p>

Deleting your organization’s Traqq account

<p class="paragraph paragraph_lg">Once you&rsquo;ve deleted your company&rsquo;s account, you will receive an email with a recovery link. The account may be restored within 7 days of deletion only. Open the email we&rsquo;ve sent you and click the button in it to restore your company account.</p>
<h3><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg">Open the email we&rsquo;ve sent you and click the button in it to restore your company account.</p>
<div><img src="/upload/support/post/27e909fd33-rectangle-8.png"></div>
<h3>&nbsp;</h3>
<div>&nbsp;</div>

Recovering your organization's Traqq account

<h3 dir="ltr"><strong>Step 1<img src="/upload/editor/organization_settings_v_100100.webp" alt=""></strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on 'Settings' on the left-side navigation panel to go to the <a href="https://app.traqq.com/settings">Settings page</a>.</p>
<h3>&nbsp;</h3>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">To change the currency, click on the currency menu and select the desired currency.</p>
<h3><img src="/upload/editor/organization_settings_currency_focused_v_100100.webp" alt=""></h3>

Choosing currency

<h3>Step 1</h3>
<p class="paragraph paragraph_lg">Click on 'Organization' on the left-side navigation panel to go to the <a href="https://app.traqq.com/settings" target="_blank" rel="noopener">Settings page</a>.</p>
<p><img src="/upload/editor/organization_settings_v_100100.webp" alt=""></p>
<h3>Step 2</h3>
<p class="paragraph paragraph_lg">Click on the 'Permissions' tab.</p>
<p><img src="/upload/editor/xx105[MO11.1].png" alt=""></p>
<h3>Step 3</h3>
<p class="paragraph paragraph_lg">To change rate visibility, click on the desired option in the 'Who can view/manage the rates and amounts of company members' drop-down menu.</p>
<p><img src="/upload/editor/xx106[MO11.2].png" alt=""></p>

Setting access to hourly rates

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on 'Organization' on the left-side navigation panel to go to the <a href="https://app.traqq.com/settings">Settings page.</a></p>
<p dir="ltr"><img src="/upload/editor/organization_settings_v_100100.webp" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on Timezone to assign a timezone for your organization&rsquo;s reporting, scheduled reports &amp; activity tracking view.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/organization_settings_timezone_focused_v_100100.webp" alt=""></p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>

Editing organization's timezone

<p class="paragraph paragraph_lg">If you are an Admin or Owner, you can go to the &lsquo;Tracking settings&rsquo; page and set whether you want Traqq to track your team&rsquo;s activity levels, take screenshots or record screen video.</p>
<h3>Track apps &amp; websites</h3>
<p class="paragraph paragraph_lg">Filter your time-tracking data by app and web usage. Build reports and summaries for each and every user. Know your processes and keep them transparent.</p>
<h3>Take screenshots</h3>
<p class="paragraph paragraph_lg">Blurred screenshots are taken in the background and do not distract from ongoing work. However, you can still get a good idea of the employee&rsquo;s activity and detect suspicious or inappropriate usage.</p>
<h3>Record screen</h3>
<p class="paragraph paragraph_lg">Blurred 10-second video clips of screen activity will be recorded at random times to help ensure work is being done. Video is blurred to protect any private information that may appear on the screen.</p>
<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on &lsquo;Organization&rsquo; on the left-side navigation panel to go to the <a href="https://app.traqq.com/settings">Settings page</a>.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/organization_settings_v_100100.webp" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Go to the tracking settings tab, and adjust your tracking preferences. You can choose to disable screenshots, screen recording, and app &amp; website tracking for your organization.</p>
<p dir="ltr"><img src="/upload/editor/xx104[MO10.1].png" alt=""></p>
<p class="paragraph paragraph_lg">&nbsp;</p>

If you are an admin or owner, you can go to ‘Tracking settings’ page and set what you want the application to track when your employees work.

Tracking Settings

<p class="paragraph paragraph_lg">Choose a Traqq plan that works for you, and includes your desired number of users, via your <a href="//app.traqq.com/subscription" target="_blank" rel="noopener">Subscription</a> tab.</p>
<h3><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg">Click the 'Subscribe Now' button.</p>
<p><img src="/upload/support/post/cdef097391-subscribe-for-a-traqq-account-scrnsht.png"></p>
<p class="paragraph paragraph_lg">A payment popup will appear and you will be asked to fill in your country and ZIP code. Then, press the 'Continue' button.</p>
<p><img src="/upload/support/post/32aee4dbd1-2.png"></p>
<h3><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg">Then, press 'Add Coupon'.</p>
<p><img src="/upload/support/post/a6ec0c47ae-add-coupon-traqq-round.png"></p>
<h3><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg">Add or apply coupons.&nbsp;If you have a discount or special offer coupon, you can add it right here.</p>
<p><img src="/upload/support/post/93cd9d024f-3.png"></p>
<h3><strong>Step 4</strong></h3>
<p class="paragraph paragraph_lg">Choose your preferred payment method. You can pay either by card or via PayPal.</p>
<p><img src="/upload/support/post/51e85ec819-4.png"></p>
<p class="paragraph paragraph_lg">Proceed with your payment and enjoy Traqq.</p>
<p class="paragraph paragraph_lg">For additional questions, please contact <a href="mailto:support@traqq.com">support@traqq.com</a></p>

Subscribe for a Traqq account

<h3 dir="ltr"><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on 'Organization' on the left-side navigation panel to go to the <a href="https://app.traqq.com/settings">Settings page</a>.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/xx100[MO5.1].png" alt=""></p>
<h3 dir="ltr"><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Change your organization&rsquo;s name.</p>

Traqq allows you to edit your organization's name

Editing Organization’s Name

<h3><strong>Step 1</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Click on 'Organization' on the left-side navigation panel to go to the <a href="https://app.traqq.com/settings">Settings page</a>.</p>
<p class="paragraph paragraph_lg" dir="ltr"><img src="/upload/editor/100[MO5.1].png" alt=""></p>
<h3><strong>Step 2</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Go to the 'Permissions' tab.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/105[MO11.1].png" alt=""></p>
<h3><strong>Step 3</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Select visibility of billable hours and pay rates by adjusting the menu under 'Who can view/manage pay rates and amounts earned by team members'.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/106[MO11.2].png" alt=""></p>
<h3><strong>Step 4</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">To enable/disable the approval process for time approval requests, adjust the toggle in front of 'Require approval to manually add time'.</p>
<p class="paragraph paragraph_lg" dir="ltr"><strong><img src="/upload/editor/107[MO11.3].png" alt=""></strong></p>
<h3><strong>Step 5</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Choose who can view and manage approvals by adjusting the menu under 'Who can view and manage manual time adding requests'. Note that Managers can only manage the requests of users within their groups.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/108[MO11.4].png" alt=""></p>
<h3><strong>Step 6</strong></h3>
<p class="paragraph paragraph_lg" dir="ltr">Enable bypassing approvals for time adjustment, by whitelisting selected roles in 'Who can add time without approval', or by disabling the time approvals in Step 3.</p>
<p class="paragraph paragraph_lg"><img src="/upload/editor/109[MO11.5].png" alt=""></p>
<p class="paragraph paragraph_lg">&nbsp;</p>

Features

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Team analysis and reporting

Use cases

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About Us

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Contact Us

Changing email address

Step 1

Step 2

Step 3

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