Personal information is information that is associated with your name or personal identity. Traqq uses personal information to deliver products and provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Traqq. We take seriously the trust you place in us. Traqq will not sell, rent or lease your personal information to others.
You are responsible for any third-party personal data obtained, published or shared through Traqq websites or products, and confirm that you have the third party's consent to provide such data to Traqq.
Traqq stores information sent by your web browser while visiting the Traqq website or using our desktop applications.
When you send Traqq requests for technical support or other messages, Traqq saves your email address, name, and message content for further correspondence related to your inquiry.
Your name, work email address and company name will be required to create an account, which Traqq will use to deliver products and provide services. We will collect certain information about you in connection with your registration for an account with Traqq, which may include personal data and other information such as a username and password.
To create an account with Traqq, we will ask you to provide the following:
Your first and last name, email address, company name and size, password, phone number (optional), and Skype ID (optional).
You may optionally upload your photo.
To register your organization for an account with Traqq, we will ask you to provide the following:
Your organization’s name, team size, currency, logo (optional), preferred settings, team members’ email addresses and roles.
When you purchase Traqq products, you provide your personal contact, billing, and shipping information to our payment processing partner, who retains the information needed for billing and shipping purposes, and information on your product licenses. Our payment processing partner shares with us the minimum information needed for us to provide service to you and handle your license. We may use that information to email you regarding your order. We do not get access to your payment details, such as your credit card or bank account number. This information is encrypted and only used by our payment processing partners for the intended purpose.
Information collected by the Traqq application on Windows and Mac devices:
We may collect screenshots, video recordings of screen activity, names of applications used, websites visited, your work time, the operating system on your device, whether there is mouse and/or keyboard activity, the notes you write, and your web browser version.
Traqq does not work as a keylogger. The application does not record the characters you type on your keyboard, but rather detects whether the keyboard is being typed on. All screenshots and videos the Traqq app takes are blurred and uploaded via SSL over the standard HTTPS port (443). Screenshot and video recordings get uploaded directly to Amazon S3, without passing through Traqq’s servers. The amount of time during which there was activity recorded is saved in a local queue on your device and uploaded to your online Traqq account every 10 minutes.
We work with the following payment processing partners:
Paddle.com Market Limited - https://paddle.com/privacy.
The name of the processing partner who will handle your payment and a link to their Terms and Privacy Policies are always specified in the shopping cart.
Traqq’s transactional emails are handled by our partner Mailgun Technologies - https://www.mailgun.com/privacy-policy/.
The information we transmit to Mailgun Technologies may include: your first name, your email address, your Traqq license status, your computer system specs and some statistical data on the issues detected on your computer. This information will only be used to send you messages from Traqq, and will not be used by Mailgun Technologies for any other purposes, sold or shared with any third parties.
Web browser cookies. Cookies are small files that get saved on your computer’s hard drive when you visit websites. They communicate with servers, which may include Traqq’s servers or servers of third-party companies authorized to collect data for us, and allow your device to be recognized. You may set your web browser to decline some cookies or to notify you when cookies are being saved on your device. However, if you disable or decline all browser cookies, it may become impossible for you to use portions or certain features of Traqq websites or products.
Tracking pixels. Traqq may use small electronic files known as tracking pixels that allow us to count webpage visitors or users who opened an email letter, and for other statistical purposes. Such files help us learn of your interest in our services or content, and permit us to collect information about your browsing and purchasing behavior.
Traqq uses the personal and non-personal information collected about you for the following purposes:
To provide and improve our services. This includes managing account access, troubleshooting, protecting security, developing and introducing new features, services or products, providing customer support, etc.
To comply with legal requirements. Your information may be used to comply with various regulations, laws, and requests from law enforcement or governmental entities; to enforce Traqq’s rights or carry out obligations arising from agreements or contracts, etc.
To personalize content. This includes tailoring the information we show to you, including advertising, marketing and promotional content.
To protect interests and rights. This includes protecting the property, rights or safety of Traqq and any third party; preventing and investigating activity that may be illegal or questionable, etc.
For analytics and research purposes. This helps us gather statistical data, monitor the effectiveness of the content we create or communications we deliver, analyze the way you use Traqq, so we can resolve any potential issues and improve our websites and products for you.
To communicate with you. We may contact you about your purchase and/or use of Traqq products, respond to your inquiries, questions or feedback, and to facilitate provision of Traqq services to you. We may also send you electronic newsletters with news, special offers and other information that may interest you, unless you choose not to receive such communications by unsubscribing from our mailing list. Detailed unsubscribe instructions are included in every newsletter or other promotional letter we send you. We may use the services of third party providers to help with operating our websites or business, such as to send out surveys, newsletters and other communications on our behalf. Your information may be shared with such providers strictly for those limited purposes, as long as you have given us consent to such communications.
Traqq may process your personal data if one of the following applies:
In any case, Traqq will gladly help clarify the specific legal basis that applies to the processing of your data.
Traqq will not sell, rent or lease your personal information to others. Traqq shares customer information with companies working on our behalf, but only as described above in the ‘How we use your information’ section. Traqq will not share personal information with any other third parties without your permission, unless required by a law enforcement action, subpoena, or local law.
Traqq is committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Traqq has in place appropriate physical and managerial procedures to safeguard the information we collect. However, there is no system that could guarantee absolute security of your information. While we do our best to protect the personal information you provide to us from unauthorized access or use by third parties, Traqq may not be able to warrant or ensure complete security of such information. Therefore, your use of Traqq websites and products, and your communications with Traqq are at your own risk. You take responsibility for protecting your login, password and other such details, as well as for the security of any data you transmit over the internet to or with the help of Traqq.
Personal data shall be processed and stored for as long as required by the purpose it was collected for.
Traqq may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Traqq may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, personal data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
How you can opt out of marketing communications. We may send you certain informational or promotional communications. Where required by law, such communications will be sent to you only with your consent. To opt out of receiving promotional emails from Traqq, you may follow the Unsubscribe instructions provided in every letter. Some emails are necessary for Traqq to provide services to you or manage your account. Such emails will be sent to you even after you unsubscribe from optional marketing communications.
How you can access, edit or delete your personal information. Keeping your personal information updated and accurate helps Traqq provide better service to you. You may email us at any time to review the information we have on you, to update it or have us delete it. Email address to use for this purpose: email@example.com.
You are entitled to the following personal data protection rights:
The right to access – You have the right to request Traqq for copies of your personal data, to receive it in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof. A copy of your data may be provided to you up to twice a year. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Traqq correct any information you believe is inaccurate. You also have the right to request Traqq to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Traqq erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Traqq restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Traqq’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Traqq transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to non-discrimination - We do not discriminate users in any way for exercising their rights under any data protection law or regulation that applies to them, or for any other reason.
If you would like to exercise any of these rights, please contact us via email at: firstname.lastname@example.org.
Considering the specific requirements related to the exercising of these data protection rights, we may:
Traqq fully complies with the European GDPR regulations, as well as the following international data protection laws:
The General Data Protection Regulation (GDPR), effective from May 25, 2018, places additional obligations on companies handling data of EU residents. See more information here:
UK Data Protection Act 2018
The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). See more information here:
The California Consumer Privacy Act (CCPA), effective from January 1, 2020, extends user privacy protection rights for California residents. See more information here:
Brazil’s Lei Geral de Proteção de Dados Pessoais do Brasil, also known as LGPD, is a data protection law implemented on August 14, 2018 and relatively similar to the EU’s GDPR. See more information here:
The following additional information is provided for users residing in the European Union countries or Switzerland, but may also apply to users located in other parts of the world. Personal information is sent to Traqq in the USA.
Processor: Traqq provides software, services and tools that allow customers to track work time, create reports and invoices and manage teams. Traqq does not own or control any of the information it processes on behalf of its customer. All such information is owned and controlled by Traqq’s customer. Data Controller: Traqq also operates websites and provides information products to allow customers to make decisions and to order services from Traqq. In this function, Traqq acts as a data controller of the personal information contained in these products and processes this personal information as described in this Policy in the USA. This country may not have the same level of personal data protection as the EEA or Switzerland. This information is transferred to the USA on the basis of consent, or European Commission-approved standard contractual clauses, and may be further transferred to our partners or service providers located in other countries, which may not have the same level of protection for personal data as the EEA or Switzerland.