Traqq offers several subscription plans with different features, user limits, and pricing options. You can start with the Free plan and upgrade your workspace at any time.
<h1>Available plans</h1>
Traqq offers five subscription plans: Free, Plus, Business, Scale, and Enterprise.
<h3>Free</h3>
The Free plan supports up to 3 users and includes 1 project.
It includes:
- Time tracking (web, desktop, and browser) - Timer and manual entries - Task-based time tracking - Timesheets and approvals - Billable and non-billable time - Creating teams - Individual and project rates - Individual capacity and working schedules - Personalized tags - Time, project, and user reports - Time-off calendar
<h3>Plus</h3>
The Plus plan supports up to 10 users and costs $4 per user/month.
It includes everything in Free, plus:
- Unlimited projects - Client management - Break time tracking - Work-related expenses and approvals&nbsp; - Email support
<h3>Business</h3>
The Business plan supports up to 50 users and costs $9 per user/month.
It includes everything in Plus, and:
- Invoices, automatic client emails, and reminders - Project progress tracking and forecasts - Compliance reporting - Roles and permissions - Workload analysis
<h3>Scale</h3>
The Scale plan supports up to 300 users and costs $13 per user/month.
It includes everything in Business, plus additional user seats for larger teams.
<h3>Enterprise</h3>
The Enterprise plan is designed for organizations with 300+ users and is available with a custom quote.
It includes everything in the paid plans, plus:
- Custom integrations on request - Dedicated customer success manager - Isolated virtual server - Audit logs
For the latest pricing and full feature comparison, see the <a href="https://traqq.com/pricing">Traqq pricing page</a>.
<h2>Billing discounts</h2>
Paid plans are available with monthly, quarterly, and annual billing options.
- Quarterly billing includes a 10% discount compared to monthly billing. - Annual billing includes a 15% discount compared to monthly billing.
<h1>Accessing subscription settings</h1>
All subscription management actions are available from the Subscription section, where you can upgrade or downgrade your plan, manage seats, change your billing period, and review upcoming payments.
Click your profile picture in the top-right corner of the web app and select&nbsp;Workspace settings. Then, open the&nbsp;Subscription tab.
<img src="/upload/editor/2026-07-30_13:58:55_mceclip8.png">
Alternatively, click the plan name in the top-right corner of the web app.&nbsp;
<img src="/upload/editor/2026-07-30_14:00:25_mceclip9.png">
In the Subscription tab, you can view details about your current plan, including:
- Current plan - Next payment date - Number of purchased seats - Available seats - Number of active users - Chosen billing period
<img src="/upload/editor/2026-07-30_14:02:20_mceclip10.png">
Note: Seats and billing period settings are only available for paid plans.
<h1>Starting a paid subscription</h1>
If your workspace is currently on the Free plan, you can upgrade to a paid plan at any time.
To start a subscription:
Open&nbsp;Workspace settings &rarr; Subscription. Under Switch plan, select the plan you want.
<img src="/upload/editor/2026-07-30_11:36:52_mceclip3.png">
In the new window, review the plan details, select your billing period and number of active users, then click Proceed.
<img src="/upload/editor/2026-07-30_11:39:50_mceclip4.png">
Enter your email address, country, and ZIP code if required, then click Continue.
<img src="/upload/editor/2026-07-30_11:46:22_mceclip6.png">
Enter your payment details and click Subscribe now&nbsp;to finish.
<img src="/upload/editor/2026-07-31_16:14:19_mceclip0.png">
Payment details are collected and processed securely by Paddle. Traqq does not store your payment information.
<h1>Switching your subscription plan</h1>
If you already have a paid subscription, you can switch to another available plan at any time.
To change your plan:
Open Workspace settings &rarr; Subscription.&nbsp;Under Switch plan, select a different plan.
<img src="/upload/editor/2026-07-30_12:16:11_mceclip11.png">
<h2>Reviewing payment changes</h2>
After selecting a new plan, Traqq shows a payment summary before you confirm the change.
The summary includes:
- To pay now &mdash; the amount charged immediately when you apply the change. - Next regular payment &mdash; the amount that will be charged on your next billing date. - Credit balance &mdash; any available credit from previous billing adjustments that will be automatically applied to future payment(s).&nbsp;
You can click Cancel changes to discard the update and return to your current plan settings.&nbsp;
<img src="/upload/editor/2026-07-30_14:18:40_mceclip11.png">
<h3>Understanding Credit balance</h3>
The value in parentheses shows how the current change affects your credit balance.
Examples:
- Credit balance: $0 (+$25) &mdash; $25 will be added to your credit balance and applied to future payments. - Credit balance: $4 (+$8) &mdash; you currently have $4 in credit balance. After applying this change, another $8 will be added. - Credit balance: $75 (-$65) &mdash; $65 from your existing credit balance will be used to reduce the payment amount.
<h2>Switching to a higher-priced plan</h2>
When switching to a higher-priced plan, the additional payment is charged immediately. Click&nbsp;Apply changes to confirm the update.
<img src="/upload/editor/2026-07-30_12:10:05_mceclip8.png">
<h2>Downgrading to a lower paid plan</h2>
When switching to a lower-priced plan, any unused time remaining from your current subscription is converted into credit balance and automatically applied to future payments. Click Apply changes.
<img src="/upload/editor/2026-07-30_12:13:35_mceclip10.png">
If the new plan includes fewer features, Traqq will show which features will no longer be available before you confirm the change. Click Proceed to confirm.&nbsp;
<img src="/upload/editor/2026-07-30_13:09:41_mceclip0.png">
If your new plan supports fewer active users than your current workspace has, you will be asked to archive users before the change is completed.
In the new window, choose users you would like to archive and click&nbsp;Confirm changes.&nbsp;
<img src="/upload/editor/2026-07-30_13:26:42_mceclip3.png">
Archived users:
- cannot sign in or track time; - do not count toward your seat limit; - keep their historical records available; - can be restored later if your plan has enough available seats.
<h2>Switching to the Free plan</h2>
When switching to the Free plan, your workspace is updated immediately. Any unused time remaining from your current plan is non-refundable.
Select the Free plan, review the details in the new window, and click Proceed.&nbsp;
<img src="/upload/editor/2026-07-30_17:58:33_mceclip0.png">
If your workspace has more than 3 active users, you will be asked to archive users to meet the Free plan limit.
If your workspace has more than one project, you will need to select which project should remain active.
Select the project you want to keep and click Confirm changes.
<img src="/upload/editor/2026-07-30_13:24:03_mceclip2.png">
All other projects will be archived and hidden from the active view.
Archived projects and their data remain available, but they cannot be used while your workspace is on the Free plan.

<h1>Managing subscription seats</h1>
Paid plans are billed based on the number of purchased seats in your subscription.
In the Current plan section, you can see:
Purchased seats &mdash; the number of seats included in your subscription. Active users &mdash; users who currently count toward your subscription limit. Available seats &mdash; the number of additional active users you can add before reaching your plan limit.
<img src="/upload/editor/2026-07-30_14:29:17_mceclip12.png">
Note: Archived users do not count toward your active user limit.
<h2>Removing seats</h2>
To reduce the number of seats:
Click the &minus; icon next to Seats or type the number manually.
<img src="/upload/editor/2026-07-30_13:31:15_mceclip4.png">
Review the updated payment summary and click Apply changes.
<img src="/upload/editor/2026-07-30_13:32:50_mceclip5.png">
If the number of active users exceeds your new seat limit, you will need to select users to archive before the changes take effect.
<h2>Adding seats</h2>
To increase the number of seats:
Click the + icon next to Seats or type the number manually. Review the updated payment summary and click Apply changes.
<img src="/upload/editor/2026-07-30_13:36:05_mceclip6.png">
The additional payment is calculated automatically and charged immediately.
<h1>Changing your billing period</h1>
Paid subscriptions are available with different billing periods:
- Monthly - Quarterly - Annual
To change your billing period:
- Open Workspace settings &rarr; Subscription. - Under Billing period, select the required option. - Review the updated payment summary.&nbsp;Click Apply changes.
<img src="/upload/editor/2026-07-30_13:38:37_mceclip7.png">
When switching to a longer billing period, the price difference is charged immediately.
When switching to a shorter billing period, any unused prepaid amount is converted into credit balance and applied to future payments.
<h1>FAQ</h1>
Can I change my subscription at any time? Yes. You can upgrade or downgrade your subscription at any time from the Subscription section.
Do archived users count toward my plan limit? No. Only active users count toward your plan limit. Archived users remain in your workspace but do not count toward your active user limit. Note that your subscription cost is based on the number of purchased seats, not the number of active users.
What happens to unused time when I downgrade? When you switch to a lower paid plan, any unused time remaining from your current subscription is converted into credit balance and applied to future payments. If you switch to the Free plan, any unused time remaining is non-refundable.
Are taxes included in the subscription price? Taxes are calculated automatically by Paddle based on your billing country and applicable tax regulations. The final amount is shown during checkout before you complete your purchase.
How is my payment information stored? Payment details are processed securely by Paddle. Traqq does not store your payment information.

Learn about Traqq subscription plans, pricing, billing options, discounts, and how to manage your subscription settings.

Subscription plans & pricing

You can pause, cancel, or resume your Traqq subscription at any time from the Subscription tab.
To access the Subscription section, click the plan name in the top-right corner of the web app.
<img src="https://traqq.com/upload/editor/2026-07-30_14:00:25_mceclip9.png">
<h2>Pausing your subscription</h2>
Pausing your subscription stops automatic renewal for future payments. Your current plan remains active until the end of your paid billing period.
Click Pause subscription in the top-right corner.
<img src="/upload/editor/2026-07-30_17:13:03_mceclip4.png">
In the confirmation window, click Pause subscription again.
<img src="/upload/editor/2026-07-30_17:08:36_mceclip1.png">
After your subscription is paused:
<ul>
<li class="paragraph paragraph_lg">- Your current plan remains active until the end of the paid billing period. - Automatic renewal is disabled. - You can resume your subscription at any time. - Editing the number of seats, changing the billing period, and switching plans become unavailable.</li>
<li class="paragraph paragraph_lg">The Subscription page will show the date until which your current plan remains active.</li>
<li class="paragraph paragraph_lg"><img src="/upload/editor/2026-07-30_17:09:45_mceclip2.png"></li>
<li class="paragraph paragraph_lg">
<h2>Resuming your subscription</h2>
</li>
<li class="paragraph paragraph_lg">You can resume your subscription at any time.&nbsp;Click Resume subscription in the top-right corner.</li>
<li class="paragraph paragraph_lg"><img src="/upload/editor/2026-07-30_17:14:03_mceclip5.png"></li>
<li class="paragraph paragraph_lg">Your subscription will resume with your selected plan and billing period.</li>
<li class="paragraph paragraph_lg">
<h2>Cancelling your subscription</h2>
</li>
<li class="paragraph paragraph_lg">Cancelling your subscription immediately switches your workspace to the Free plan. Note that any unused time remaining in your current plan is non-refundable.</li>
<li class="paragraph paragraph_lg">Click Cancel subscription in the top-right corner.</li>
<li class="paragraph paragraph_lg"><img src="/upload/editor/2026-07-30_17:19:36_mceclip6.png"></li>
<li class="paragraph paragraph_lg">Review the changes that will apply after cancellation, then click Proceed.</li>
<li class="paragraph paragraph_lg"><img src="/upload/editor/2026-07-30_17:20:47_mceclip7.png"></li>
<li class="paragraph paragraph_lg">After cancellation:</li>
<li class="paragraph paragraph_lg">- Your workspace switches to the Free plan. - Only 1 project remains available. - The workspace can have up to 3 users. - Paid features become unavailable. - Changes take effect immediately. - Any unused time remaining in your current plan is non-refundable.</li>
<li class="paragraph paragraph_lg">
<h3>Selecting a project after cancellation</h3>
</li>
<li class="paragraph paragraph_lg">If your workspace has more than one project, you will need to select which project should remain active.</li>
<li class="paragraph paragraph_lg">To complete the cancellation:</li>
<li class="paragraph paragraph_lg">- Select the project you want to keep. - Click Confirm changes.</li>
<li class="paragraph paragraph_lg"><img src="/upload/editor/2026-07-30_17:23:24_mceclip8.png"></li>
<li class="paragraph paragraph_lg">All other projects will be archived and hidden from the active view.&nbsp;Archived projects and their data remain available, but they cannot be used while your workspace is on the Free plan.</li>
<li class="paragraph paragraph_lg">
<h3>Archiving users after cancellation</h3>
</li>
<li class="paragraph paragraph_lg">If your workspace has more than 3 active users, you will be asked to archive users that exceed the limit.&nbsp;</li>
<li class="paragraph paragraph_lg">In the new window, choose users you would like to archive and click&nbsp;Confirm changes.&nbsp;</li>
<li class="paragraph paragraph_lg"><img src="https://traqq.com/upload/editor/2026-07-30_13:26:42_mceclip3.png"></li>
<li class="paragraph paragraph_lg">
Archived users:
- cannot sign in or track time; - do not count toward your seat limit; - keep their historical records available; - can be restored later if your plan has enough available seats.
</li>
</ul>

Learn how to pause, cancel, and resume your Traqq subscription.

Pausing, cancelling and resuming your subscription

Payments for Traqq subscriptions are processed securely by Paddle. Traqq does not store your payment information.
You can update your payment details at any time from the Subscription tab.
<h2>Updating your payment method</h2>
Open the Subscription section by clicking the plan name in the top-right corner of the web app.
<img src="https://traqq.com/upload/editor/2026-07-30_14:00:25_mceclip9.png">
Click Update payment method in the top-right corner.
<img src="/upload/editor/2026-07-31_04:24:08_mceclip0.png">
You will be redirected to Paddle to update your payment details.
Paddle supports major credit and debit cards, PayPal, and selected local payment methods depending on your country.
After you update your payment method, all future subscription payments will use the new payment details.

Learn how to update your payment details for your Traqq subscription securely through Paddle.

Editing your payment details

Traqq subscription payments are processed securely by Paddle. You can view your payment history and download invoices from the Paddle Customer Portal.
To access your invoices:
1) Click the plan name in the top-right corner of the web app to open the Subscription section.
<img src="https://traqq.com/upload/editor/2026-07-30_14:00:25_mceclip9.png">
2) Click Update payment method.
<img src="/upload/editor/2026-07-31_15:18:47_mceclip0.png">
You will be redirected to the Paddle Customer Portal.
3) Open the Payments section.
<img src="/upload/editor/2026-07-31_14:49:26_mceclip0.png">
4) Select the required transaction.
<img src="/upload/editor/2026-07-31_14:53:03_mceclip1.png">
5) Click View invoice to review or download it.
<img src="/upload/editor/2026-07-31_14:56:38_mceclip3.png">
If you need to update your invoice details, click Update invoice and edit the required information.
<img src="/upload/editor/2026-07-31_14:58:00_mceclip4.png">

Learn how to view your Traqq payment history, download invoices, and update invoice details through the Paddle Customer Portal.

Invoices

Traqq's Enterprise plan is designed for organizations with 300+ users that need additional customization, dedicated infrastructure, and support options.
The Enterprise plan includes all features available in paid plans, plus additional capabilities for larger teams and complex workflows.
<h2>Enterprise plan features</h2>
- Isolated infrastructure Enterprise customers get a dedicated virtual server for their organization.
- Custom integrations Connect Traqq with your internal tools and workflows through custom integrations available on request.
- Audit logs Track important workspace activities with audit logs to improve visibility, security, and compliance.
- Dedicated customer success manager Enterprise customers receive dedicated assistance from a customer success manager to help with onboarding, configuration, and ongoing needs.
<h2>How to get the Enterprise plan?</h2>
The Enterprise plan is available with a custom quote.
To discuss your requirements and get a tailored offer, <a href="https://traqq.com/contact">contact the Traqq team</a>.
<h2>FAQ</h2>
Can I subscribe to Enterprise with fewer than 300 users? The Enterprise plan is available for organizations with 300+ users. If your team is slightly smaller but needs custom solutions, contact our team to discuss available options.
How much does the Enterprise plan cost? Enterprise pricing is customized based on your organization's needs and number of users.
How do I upgrade to Enterprise? To upgrade to Enterprise, contact the Traqq team to discuss your requirements and receive a custom quote.

Enterprise plan & benefits

Traqq subscription payments are processed securely by Paddle. Paddle acts as the Merchant of Record for Traqq orders and handles payment processing, tax calculation, tax collection, and related compliance requirements.
Taxes are calculated automatically by Paddle based on your billing information and applicable tax regulations. The final amount, including any applicable taxes, is shown during checkout before you complete your payment.
<h2>How taxes are calculated</h2>
Applicable taxes are determined based on your billing information and local tax requirements.
Depending on your location, Paddle may include:
- VAT (Value Added Tax) - GST (Goods and Services Tax) - Sales tax - Other local taxes
<h2>Adding tax information</h2>
If applicable, you can provide your tax information during checkout.
On the Paddle checkout page, select the option to add your tax information.
<img src="/upload/editor/2026-07-31_16:19:29_mceclip0.png">
Enter your tax details and click Apply.

Subscription

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