Screenshots - Frequently Asked Questions (FAQ)

To protect user privacy and personal space, we blur all screenshots. The blurring is sufficient to make passwords, credit card numbers or any other accidentally revealed personal information unreadable. However, the quality still allows supervisors to get a general insight into what the user was actually doing.

Nope. Screenshots are taken at a random time within 10-minute intervals.

Screenshots are taken at a random time within 10-minute intervals. If you close the tracker before the 10-minute interval ends, there will be a screenshot of your screen taken right before you stop the tracker.

By default, screenshots are taken once every 10 minutes at random times.
For the time being, this may not be changed.

Nope. The screenshot feature is automated.

You can save your screenshot images manually. However, we don’t support bulk exporting of screenshots. If you’d like to have this option in your reports, please let us know at support@traqq.com.

You can do that in your Traqq app settings. Click on the Traqq icon in your system tray to bring up the app menu, then select ‘Settings’ and uncheck the boxes next to ‘Notify me when screen is captured and ‘Notify me when video is recorded’ to stop the alerts.

If you close the tracker before a 10-minute interval ends, there will be a screenshot taken right before you stop the tracker.

If the tracker is on, then yes. Traqq works offline as well as online. It will track your activity and capture screenshots. These will be uploaded to your online Traqq timeline once you have a stable internet connection.

The short answer is, you can’t. The screenshots are blurred intentionally to protect user privacy and comply with our ethical tracking policy.

You can view your screenshots on the ‘Activity’ page in your online Traqq account at app.traqq.com. You can access this page by clicking on the Traqq icon in your system tray or on the taskbar, and selecting the ‘View activity’ option.

Users can only view their own screenshots. Managers can view the screenshots of users in the groups they manage. Admins and Owners have access to everyone’s screenshots.

As long as your role gives you the rights to view your team’s screenshots, you can do so by going to the ‘Activity’ page from the left-side navigation panel in your online Traqq account. Select the person whose activity and screenshots you would like to view from the list of users.
See our guide on Viewing and Deleting Screenshots for more information.

Please see our guide on Viewing and Deleting Screenshots for more information.

Traqq stores your screenshots on tightly protected Amazon S3 servers, which provide our standard security, speed and data protection guarantees.

Learn about Amazon’s security measures here
Learn about Traqq’s security here

Visit the ‘Tracking settings’ tab and edit your tracking preferences.

Your screenshots and/or video recordings are stored for 365 days before being automatically deleted.

Nope. Users can only delete their own screenshots.

Everyone in your organization, regardless of their role, may only delete their own screenshots.

Nope.

Nope. Everyone in your organization, regardless of their role, may only delete their own screenshots.

No, screenshots are deleted with their corresponding time. Each screenshot corresponds to a 10-minute time interval.

Traqq can capture screenshots and record activity on two monitors. If you need support for more than two displays, please let us know at support@traqq.com